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Ecosystems

Ecosystems' collaborative software platform empowers B2B solution providers to quantify and communicate the potential (sales) and actual (customer success) business outcomes delivered by their offerings.

Through a process called the Customer Outcome Lifecycle, Ecosystems helps you continually optimize customer relationships by discovering relevant business outcomes, and quantifying and tracking the business value of attaining them:

  • Discover Outcomes
    Ecosystems arms you with libraries of pre-built industry templates to consultatively discover the outcomes your customers care about most.
  • Quantify Outcomes
    In a collaborative cloud workspace, Ecosystems provides interactive business cases to quantify the business impact of leveraging your products and services to attain the customer’s desired outcomes.
  • Track Outcomes
    Directly within your Customer Success Plan, Ecosystems empowers you to track and quantify the gap between anticipated versus actual customer outcome attainment.

Learn how Gainsight and Ecosystems, together, can align your Product, Sales, and Customer Success teams in a single outcome-selling motion here.