Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success
[San Mateo, CA – May 29, 2018] – Gainsight™, the Customer Success company, honored Ceridian with the ROI Champion Sally award for their excellence in customer experience and advocacy. The human capital management software company was recognized for creating a scalable advocacy program in their customer journey by leveraging insights from the Gainsight platform on when and how to engage with their customers to optimize their experiences. In addition, Ceridian’s Senior Customer Experience Consultant, Pamela Santos, was given the Stellar Admin award for optimizing Gainsight for end users and implementing it throughout the organization.
The award was given to the Ceridian team and Santos by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA.
“Ceridian’s success is the sum total of our customer’s successes,” said Carlos Gonzalez, Vice President Customer Success Operations at Ceridian. “ The Gainsight Customer Success platform is integral in the Ceridian XOXO program where customers network, learn about human capital management best practices, collaborate for business outcomes and get recognition for their accomplishments. Our ongoing partnership with Gainsight, customer participation and the great Ceridian team members like Pam Santos make all of this possible.”
“We congratulate and celebrate Ceridian for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”
About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.
About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.