SAN FRANCISCO, CA—October 12, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking second quarter that ended in July 2021. The company’s second quarter financial results continued to build on its momentum from a record-breaking first quarter, resulting in 50% year-over-year bookings growth. Gainsight also revealed that it surpassed 900 employees as a result of accelerated hiring initiatives to support the strong growth trajectory of the company.
“2021 is shaping up to be a year of incredible growth for the Customer Success and Product community,” said Gainsight CEO Nick Mehta. “Executive teams and boards across multiple industries are prioritizing investments to drive customer-led growth and product-led growth at an accelerated pace. I’m incredibly proud of how the Gainsight team is rising to meet the demands of the Customer Success and Product community not just in the form of software and tools, but with our human-first approach to training, mentorship, and career development for the community at large. Our results once again prove what we have always believed—that it is possible to win in business while being human first.”
Gainsight’s second quarter highlights for fiscal year 2022 included:
Strong Growth Across All Product Lines
Combined bookings growth from its Customer Success (CS) and Product Experience (PX) product lines exceeded expectations, with second quarter bookings increasing by 50% year-over-year.
Gainsight PX, which was launched in fiscal year 2021 and is the company’s second major product line, now serves 230 companies globally and recorded 86% year-over-year bookings growth during the second quarter of fiscal year 2022.
Notable customer wins, cross-sells, and expansions spanned a broad range of industries across North America and EMEA:
- Public companies: NCR Corporation, Solarwinds
- Software: Drift, Venafi, Productiv, DocPlanner, Agcap, CIPHR
- Healthcare: Modern Health, Apprentice.io
- Corporate Services: InfoBib, Axians AB
- Government: State of Montana
- E-Learning: GO1
Gainsight’s client base now includes 140 publicly traded companies.
Accelerated Employee Growth
Gainsight added over 100 employees to its workforce during the second quarter of fiscal year 2022, taking the total employee count to over 900 globally. The company also expanded its executive team with the appointment of Loran Gutt as SVP Corporate Development and Strategy and Monika Saha as Chief Marketing Officer.
Expanded Training Programs for Underrepresented Communities
Gainsight announced Pulse Impact, formalizing a $2.5M industry-wide commitment to create equitable talent pipelines for Customer Success employment through training programs, internships, and industry hiring commitments for underrepresented communities. With Pulse Impact, the training offered through the CS YOU program launched in 2020 in partnership with SV Academy is being extended to include Customer Success Operations and Gainsight Administration, two areas where Gainsight is seeing significant workforce demands.
Deep Community Engagement At Pulse Everywhere
Gainsight hosted the industry-leading Pulse Everywhere conference in the second quarter of fiscal 2022, attracting over 18,000 registrants and over 9,000 attendees worldwide. An impressive lineup of over 100 experts from companies such as PTC, ADP, Okta, Genesys, Zuora, Delphix, Zendesk, Mindbody and more came together to share their knowledge and insights across 53 learning sessions over 3 days.
Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns and efficiently ramping up engagement efforts. Gainsight’s platform offers a powerful set of solutions focused on customer success, product experience, revenue optimization and customer data that together enable businesses to put the customer at the center of everything they do. Learn how leading companies such as GE Digital, SAP Concur and Box use Gainsight at www.gainsight.com.