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Net Renewal Rate Calculator

Net Renewal Rate

This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental business metric in Customer Success, and the most important performance indicator for most CSM teams. The most successful companies will have a Net Renewal Rate above 100%.

Beginning of period. The total dollar amount of contracts that have expired or will expire during the year.

Total expansion revenue in dollars of the current year.

End of period. The total dollar amount of contracts that have renewed during the current year.

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