Ebook / Guide

The Future of Retention Is Agentic

Discover how modern Customer Success (CS) teams can deploy AI Agents to turn signals into action, and retention into growth.

Ebook cover titled "The Agentic Blueprint: How Modern CS Teams Can Scale With AI Agents" features an illustrated network of user icons and connected nodes, highlighting agentic strategies for retention. Gainsight logo at the bottom left.

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Customer Success is shifting. Everyone gets why AI Agents matter. The real gap is how to deploy them, and whether your org is ready to trust, govern, and scale them.

The Agentic Blueprint eBook  is your guide to understanding how agents can work inside real CS workflows. You’ll see how teams move from AI that analyzes to AI that acts by turning signals into timely interventions, coverage of long-tail customer segments, and measurable revenue impact.

What you’ll learn: 

  • The shift from AI that “thinks” to AI Agents that “act”—and what that means for CS
  • The three phases of deployment: Team Agents, Customer Agents, Autonomous Agents
  • How to build operational, implementation, and cultural trust
  • How AI Agents power retention, adoption, and expansion with examples of customers who are generating real outcomes

Budgets are tight. Expectations aren’t. AI Agents give your team leverage so humans spend less time chasing issues and more time creating value.