Gainsight positioned highest on its Ability to Execute axis and furthest for its Completeness of Vision axis for the 2nd time in a row.
San Francisco, CA — November 10, 2025 — Gainsight, the retention engine powering the world’s most customer-centric companies, today announced that it has once again been recognized by Gartner as a Leader in the 2025 Magic Quadrant™ for Customer Success Management Platforms, positioning highest on its Ability to Execute axis and furthest on its Completeness of Vision axis.
This marks the second consecutive year that Gainsight has the highest position in both execution and vision, which we feel is reaffirming its position in helping companies unify and scale the post-sales customer journey.
“We’re incredibly proud to be recognized once again as a Leader by Gartner Inc. in the Customer Success Management category,” said Chuck Ganapathi, CEO at Gainsight. “We’re committed to driving innovation that empowers every organization, from high-velocity startups to global enterprises. By bringing the best of human relationships, digital scale, and both augmented and autonomous agents together, we enable companies to treat every customer like their best customer.”
Continued Innovation & Strategic Expansion Strengthen Market Leadership
Earlier this month, Gainsight was named a Leader in The Forrester Wave™: Customer Success Platforms, Q4 2025, where it was recognized for the strength of its vision, customer-centric innovation, and broad product ecosystem. With recognition from both Gartner and Forrester, we believe Gainsight continues to set the standard for operational excellence and innovation in Customer Success.
According to Gartner, “Customer success management is a crucial function for B2B organizations with recurring revenue streams.” We believe that, in addition, CSP platforms are expanding to support a broader range of use cases, with vendors in this Magic Quadrant now helping companies grow revenue from existing customers, not just drive adoption and retention. Gartner also notes that “generative AI capabilities and in-app conversational AI assistants are now expected in CS platforms,” with several market leaders already deploying AI agents that operate autonomously.
Gainsight’s industry-leading Customer Success Platform embeds agentic AI capabilities at its core, delivering “Retention-as-a-Service,” and enabling businesses to orchestrate the entire customer journey—from predicting risk to driving adoption, and expanding relationships. With seamless integrations across major CRM systems, teams can access live customer data, actionable playbooks, and AI-driven recommendations right within the tools they already use.
Over the past year, Gainsight has significantly broadened its platform through strategic acquisitions, including Staircase AI, Skilljar, Erica Kuhl Consulting, ModerateKit, and UpdateAI. Together, these additions connect every layer of customer engagement—from education and community to product experience and digital communication—into one cohesive system. The result is a unified platform that blends human, digital, and AI-led engagement models to help businesses retain and grow customers more intelligently.
“Looking ahead, this recognition from Gartner reinforces our commitment to investing in digital customer success and agentic AI,” said Ori Entis, EVP and GM at Gainsight. “We see the future of CS as AI-driven, and are building a platform that elevates human impact.”
To access a complimentary copy of the 2025 Gartner Magic Quadrant for Customer Success Management Platforms, click here.
Additional Resources
- Explore: Gainsight news, industry awards and recognitions
- Join: Gainsight at Pulse Europe, 12-13 November 2025, Dublin
- Follow: Gainsight on LinkedIn
- Learn: More about Gainsight Atlas
About Gartner Magic Quadrant
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.
Gartner, Magic Quadrant for Customer Success Management Platforms, By Michael Maziarka, Daniel Hawkyard, John Quaglietta, Jennifer MacIntosh, Maria Marino, 3 November 2025
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
About Gainsight
Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. Learn more at www.gainsight.com.
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Media Contact
Jocelynn Stidham
PR for Gainsight
jocelynn.stidham@gainsight.com
