Customer Story
Deltek Achieves 11-point NRR Improvement and 5x Increase in CSM Account Ratio with Gainsight
Customer insights powered by Gainsight PX helped Deltek scale account coverage from 100 to 500 accounts per CSM while boosting NRR.
| Industry: | Technology |
| Size: | Enterprise |
| Region: | Asia-Pacific, EMEA, North America |
| Products: | Customer Success, Product Experience, |
We went from serving 100 customers to 500—and our renewal rate went up.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.