Optimize for humans. Redefine the rest with AI. In this opening keynote, Gainsight leaders Ori Entis, EVP and GM, and Prem Parameswaran, CTO, unpack how AI Agents can amplify human potential when deployed to augment and autonomously execute CS workflows. They’ll explore how leading CS organizations are blending augmentation and automation to drive measurable growth — and share how Staircase and Atlas AI Agents make it real.
Opening Keynote: Augment, Automate, Accelerate — The Next Era of Customer Success
Featuring
Ori Entis, Host
EVP, Product, Gainsight
Prem Parameswaran, Host
CTO, Gainsight
Forget the future. AI Agents are here, and they’re already rewriting the playbook for Customer Success. The best teams aren’t experimenting; they’re executing, using agents to scale impact, surface expansion signals, and prove automation can drive growth and connection. Get a behind-the-scenes look at how…
