Customer Story
DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem
As their digital team expanded, DocuSign outgrew fragmented systems and manual workflows. By bringing together Customer Success, Community, and Education with Gainsight, the team built a centralized, intelligent approach to managing and scaling customer engagement, saving hours of manual effort each month and improving the customer experience.
| Industry: | Technology |
| Size: | Enterprise |
| Region: | EMEA |
| Products: | Customer Communities, Customer Success, Skilljar, |
We needed a system that was more intelligent, more robust, and more comprehensive. Journey orchestrator from Gainsight – that was the tool that we really needed.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.