Customer Communities Software

Capture Customer Feedback in Your Community

Get insights directly from your community and build a truly customer-centric product.
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A confident woman with long brown hair and glasses stands with arms crossed in front of a website mockup displaying notifications, a new release announcement, emoji reactions, and sections for Product Feedback and Ideation.

A frictionless experience for customers. Deeper insights for teams.

Gainsight lets you collect product ideas and feedback directly in your community to keep the conversation going and better understand shared customer needs.

Share ideas and feedback

Enable customers to submit feedback and ideas without friction.

Vote on ideas

Let customers vote on ideas and get a better understanding of customer needs.

Provide idea status

Allow customers to instantly see the status of an idea by assigning status.

Boost product adoption

Provide transparent product communications to alert users when a new feature or enhancement is available.

Community-backed product decisions

A cheerful man points upward in front of a screen with the text "Got an idea?", surrounded by notifications, a chat bubble, and two people engaged in ideation and sharing product feedback.
Seamlessly collect customer feedback

Create an environment for your customers to submit feedback and be heard.

Filter ideas and merge duplicates

Filter ideas based on engagement and avoid duplicates by merging similar types of feedback.

Prioritize feedback and feature requests

Tie feedback to ARR and understand exactly how much specific ideas are worth.

Close the loop on feedback

Close the loop by communicating updates directly to your customers.

Get a complete picture of customer needs

Make informed decisions with community feedback in one place.

Build customer-driven product roadmaps

Build and adjust your product roadmap based on customer feedback.

Make your customers feel informed

Post product updates, share your product roadmap, and publish ideation reviews.

Close the loop on customer feedback

Create specific and personalized follow-up communication to your product feedback and make sure your customers feel valued.

  • Allow users to subscribe to Product Updates so they don’t miss a thing.
  • Tag specific users in updates to acknowledge their contributions.
  • Make Product Updates accessible for a specific set of users.

Publish product updates and release notes

Got a product update or feature release? Share it instantly with your customers and make your community the go-to place for everyone to learn about the latest improvements.

  • All product updates in one place, your customers will know exactly where to find them.
  • A dedicated and customizable landing page for all your Product Updates.
  • Categorize Product Updates by Product Areas.

Dashboard

Track how well you're delivering on customer feedback

The product feedback dashboard shows how well you’re delivering on the ideas that your users vote for and submit.

  • Overview of ideas created.
  • See the number of votes submitted.
  • Track ideas delivered.
A Product Feedback dashboard displays statistics and graphs, with images of a smiling man waving, a woman, and pop-up boxes for ideation tools that track ideas, view votes, and show notifications.
Categorize feedback by product area

Categorize feedback by product area to get a complete overview of product health and customer needs. Save views and share them with relevant teams.

Increase engagement through gamification

Use gamification to drive engagement, encourage ideation, and facilitate discussion among customers. Set up leaderboards and reward members with badges.

Prioritize ideas based on popularity

Prioritize feature requests based on the number of votes and use integrations to filter ideas based on account value to understand the dollar value 
behind ideas.

Review feedback and assign owners

Review feedback, assign appropriate owners, and manage expectations by updating the status. Message contributors directly and ask for clarification if needed.

Filter ideas and merge duplicates

Add moderation tags and labels to help product teams prioritize feedback. Filter ideas based on engagement and avoid duplicates by merging similar types of feedback.

Create beta groups and advisory boards

Put customer feedback at the core of the decision-making process by creating beta groups. Build customer advisory groups to get deeper insights into customer needs.

Product Feedback & Ideation Features

Just using the Productboard integration and Slack, we’ve created a new workflow where community and product can work together – it’s been a game-changer.

Juliana Spinardi
Community at Pipefy

Discover the community platform that keeps your customers coming back for more.

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