Customer Story
Switch To Gainsight Essentials Gives commercetools An Efficiency Boost
At commercetools, the previous customer success tool was limited in automation, lifecycle customization, and reporting. Switching to Gainsight Essentials not only met their current needs, but also provided a scalable solution for growth. Adopting Gainsight revolutionized their processes, enhancing visibility and efficiency in customer success management.
| Industry: | Ecommerce |
| Size: | Mid-Market |
| Region: | EMEA |
| Products: | Customer Success, |
Gainsight has all the functionalities we needed at the moment, but also it’s a solution that can grow with us.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.