Customer Story
How Okta Scales Retention with Personalized Engagement and Customer Learning
Cloud-based identity and access management provider achieves renewal outcomes using personalized emails and learning objectives at scale.
| Industry: | Technology |
| Size: | Enterprise |
| Region: | Asia-Pacific, EMEA, North America |
| Products: | Customer Success, Product Experience, Skilljar, |
Last year, we sent almost eight million digital growth emails through Gainsight. When we get really personalized, we see strong adoption gains. Gainsight helps us connect training, engagement, and renewal—proving that education drives customer success.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.