Customer Story
How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success
Rockwell Automation advances its customer success strategy with Gainsight CS, PX and Staircase AI. By combining automation, sentiment analysis, and standardized processes they are able to scale engagement and strengthen customer outcomes.
| Industry: | Technology |
| Size: | Enterprise |
| Region: | Asia-Pacific, EMEA, Latin America, North America, Oceania |
| Products: | Customer Success, Product Experience, Staircase AI, |
When I first started, we were working with a data scientist to connect engagement and churn risk. With Staircase, we can now measure quality of engagements and identify sentiment, accelerating that entire process.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.