Building Community that Customers Genuinely Love ft. Jeni Asaba (Jamf)

27 min. Retention Rethink

Jeni Asaba, Head of Community at Jamf, explains what separates thriving communities from quiet ones — and why connection and education often reinforce each other. She walks through the elements that spark meaningful engagement and offers practical steps to build a community customers genuinely want to return to.

Community Reimagined: On-Demand Webinar Watch Every Digital CS Unplugged Session Learn More About Gainsight Customer Communities

Featuring

Taylor Johnston, a person with short, curly brown hair smiles outdoors. They are wearing a light brown sweater and stands in front of a blurred background of greenery and sunlight.
Taylor Johnston, Host
Sr Director, Advisory Services, Gainsight
Courtney Hauser, a person with short, platinum blonde hair styled upward smiles softly, resting their chin on folded hands with manicured nails, wearing a dark collared shirt, and sitting in front of a blurred wooden background.
Courtney Hauser, Host
VP, GTM Transformation, Gainsight
Photo of Jeni Asaba with light brown hair in a bun and bangs smiles at the camera. She is wearing green earrings and a black top, sitting in a room with gray walls.
Jeni Asaba, Guest
Head of Community at Jamf

Retention Rethink is a four-episode podcast mini-series from Customer Success Collective and Gainsight. Our hosts, Courtney and Taylor, sit down with four customer leaders who’ve been deep in this craft and bring real, lived experience to the table. Explore how Gainsight's Customer Platform helps teams…

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