Scaling Outcomes with AI and Proactive Customer Success ft. Brad Casemore (PartsSource)

32 min. Retention Rethink

Brad Casemore, Chief Customer Officer at PartsSource, breaks down how leading teams create clarity around outcomes and stay ahead of risks and opportunities. He shares how he uses insights, collaboration, and consistent motions to deliver results customers can count on — and how to bring those practices into your own workflows.

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Featuring

Taylor Johnston, a person with short, curly brown hair smiles outdoors. They are wearing a light brown sweater and stands in front of a blurred background of greenery and sunlight.
Taylor Johnston, Host
Sr Director, Advisory Services, Gainsight
Courtney Hauser, a person with short, platinum blonde hair styled upward smiles softly, resting their chin on folded hands with manicured nails, wearing a dark collared shirt, and sitting in front of a blurred wooden background.
Courtney Hauser, Host
VP, GTM Transformation, Gainsight
Bradley-Casemore, a man with short, neatly styled dark hair, wearing a light gray plaid suit jacket, white shirt, and dark tie, smiles at the camera against a plain light background.
Brad Casemore, Guest
Chief Customer Officer at PartsSource

Retention Rethink is a four-episode podcast mini-series from Customer Success Collective and Gainsight. Our hosts, Courtney and Taylor, sit down with four customer leaders who’ve been deep in this craft and bring real, lived experience to the table. Explore how Gainsight's Customer Platform helps teams…

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