Jef Vanlear, CS Ops Manager at TrendMiner, unpacks how adoption becomes a true accelerator when Digital CS, Product, and Customer Success work together instead of in parallel. He shares the signals he tracks, the systems he relies on, and how timely in-product guidance can turn early usage into long-term impact.
Turning First Value into Long-Term Momentum ft. Jef Vanlear (TrendMiner)
Featuring
Taylor Johnston, Host
Sr Director, Advisory Services, Gainsight
Courtney Hauser, Host
VP, GTM Transformation, Gainsight
Jef Vanlear, Guest
CS Ops Manager at TrendMiner
Retention Rethink is a four-episode podcast mini-series from Customer Success Collective and Gainsight. Our hosts, Courtney and Taylor, sit down with four customer leaders who’ve been deep in this craft and bring real, lived experience to the table. Explore how Gainsight's Customer Platform helps teams…
