When to Tag in AI—And When to Lead With Your CSM
Let AI handle the grunt work, so your CSMs can focus on your customers.
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Customer Success has always been about relationships, but today’s CS teams are stretched thin, drowning in admin work, reactive firefighting, and managing a growing list of accounts they can’t manage in a truly human way.
Enter AI: more capable, more strategic, and ready to take on a bigger role. But not everything should be automated, and not every customer needs the same touch. So, how should CS teams actually split the work between humans and machines?
In this webinar, Brent Krempges, Gainsight’s CCO, will dive into how to think clearly and confidently about AI in Customer Success, where it creates the most impact, what it can take off your team’s plate, and how to integrate it without overwhelming your org or losing the human element.
What you’ll learn:
- How AI plays a different role across long-tail, tech-touch, and high-touch segments
- Simple, high-impact ways to get started with AI—without overwhelming your team
- Real-world examples of how teams are reducing risk, improving focus, and scaling smarter