On-Demand Webinar
Customer Success in 2026: The New Charter & What CS Teams Should Do Next
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The charter for Customer Success has officially changed. What used to be a support-driven function measured by activity and adoption is now being judged by business outcomes: revenue growth, retention, and operational scale.
In this webinar, guest speaker Forrester’s Principal Analyst, Shari Srebnick, and Gainsight’s EVP of Product and Engineering, Ori Entis, unpack the new CS mandate. Backed by research and benchmark data, they’ll dig into what this shift means for your cross-functional hand-offs, performance metrics, and AI implementation.
What You’ll Learn
- Why outcomes, not effort, are the new unit of credibility for CS
- Where AI, agents, and automation fit into your CS strategy
- How top-performing teams are prioritizing GRR and driving revenue expansion