The reason why CSMs exist, and one of the most impactful indicators of renewal and growth with customers, is ensuring they receive value from the products and services of your company. A high-touch model can be more easily managed via collaborative Success Plans, but what about CSMs with higher account ratios?

Watch how to operationalize outcomes at scale by:

  • Creating an outcomes framework from Sales to CS
  • Nailing the handoff to ensure continuity of driving value
  • Developing programs to enable your long tail with the right resources at the right time

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