While some CS organizations have the issue of managing customers out of spreadsheets, others suffer from an equally painful problem: over-tooling. To effectively deploy a digital CS program, your customer “canvas” should be painted in a single tool with connective tissue throughout your tech stack.

Hear from Sana Benefits about how they:

  • Consolidated from several bespoke tools into a single Customer platform
  • Optimized workflows that would take days to minutes
  • Drastically decreased their cost-to-serve customers

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