The customer is always on. We can’t rely on human-led delivery of enablement and best practices. We need to be mindful of the cost of serving our customers. Where we previously saw “throwing bodies” at customers, we also see bloated tech stacks that confuse internal CS and Operations teams, while at the same time increasing the cost-to-serve metric. Affinity was in this situation recently and they have since consolidated their stack and are set up to scale not only effectively, but cost-efficiently.

Watch this webinar to find out how Affinity:

  • Used consolation of their CS stack to help drive even more segment-agnostic engagement
  • Will leverage tooling to effectively scale their business into the Enterprise
  • Is planning their CS roadmap to enhance their health score and value delivery

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