Operationalizing and optimizing your Customer Success organization can take many forms.

How do you want to take advantage of technology? Where can you add digital touch points? And where is the human element truly needed?

Watch this recording to learn:

  • Where to use digital vs human touch points
  • What the Customer MVP of Bionic CS looks like
  • How technology can be your best CSM
  • Guest: Carolyn di Buono, CS Ops Manager, Propeller Aero
  • Host: Tim Van Lew, Director of CS Strategy, Gainsight

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