On-Demand Webinar

The Future of Retention

Two men, Nick Mehta and Chuck Ganapathi, discuss customer retention in front of a blue background, with their names and titles displayed: Nick Mehta, Board Member; Chuck Ganapathi, CEO, Gainsight. "Webinar" appears in the top left corner.

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What does the past teach us about where retention is headed next?

After nearly 13 years as CEO, Nick Mehta has collected 13 lessons from his time in customer success — the stories, the surprises, and the truths that still hold up today. Now, as he passes the torch to Chuck Ganapathi, the two will come together live to connect those lessons to the next chapter: the future of retention.

In this live session, you’ll discover:

  • 13 lessons from 13 years: Stories from building a category-defining company
  • The future of retention: How these principles shape the era of Retention-as-a-Service
  • Live Q&A: Bring your toughest questions and get answers in real time
  • The inside story: How Gainsight has been preparing for this moment — and why now.

Join us live and bring your questions. Nick and Chuck will share their perspective and take questions in an open AMA while we live-stream from our studio in Redwood City, CA.