On-Demand Webinar

The New Rules of Digital Experience Teams: Skills, Structure, & Strategy

Four colleagues smiling and gathered around a laptop, showcasing their skills as they collaborate in a modern office with shelves and décor. The scene, set against a blue backdrop with the Gainsight logo, highlights digital experience teams in action.

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You’ve seen it in Slack channels, LinkedIn threads, 1:1 convos—and yep, we’ve got the data to back it up: the walls between customer education, community, and product experience are coming down. “Education” doesn’t live in just one team anymore—it’s embedded across the entire digital experience.

In this panel, we’ll cut through the noise and get into the real questions CE leaders are asking right now:

  • Where does community actually sit?
  • How do product education and learning content work together?
  • What skills do today’s teams need—and how do we build (or re-build) around them?

We’ll walk through a practical skills assessment, share the org chart of the near-future, and hear from teams who are already rethinking their structure to keep up. Whether you’re starting from scratch or mid-pivot, this is your chance to map what’s next—and make sure your team’s ready for it.

You’ll leave with a real-world toolkit, not just ideas: frameworks, templates, and next steps you can actually use.

Speakers:

Caroline Van Dyke, Head of Content @ Skilljar by Gainsight

Jill Ross, Head of Digital Customer Success & Community @ThoughtSpot