Do you know how to manage profit and loss in customer success? Too often, CFOs decide how much money will be invested in the customer experience without including customer success, support, professional services and other leaders in the conversation. As a CS leader, you need to participate in, and be ready to illustrate the business impact of an investment in customer success.

This On-Demand Webinar was originally presented to members of the Essentials Accelerator, but the tips, and the operating model template were too good not to share with our extended Gainsight Community. Hear from Emilia D’Anzica and James Scott from Growth Molecules as they review their Ultimate Customer Success Operating Model. Emilia and James walk through the approach CS leaders can use to demonstrate the planning, infrastructure needs and business impact of customer success over a 3-year period.

Watch the webinar if you want to:

  • Manage profit and loss in customer success
  • Discuss why and what annual budget should be spent in customer success on people, processes and systems
  • Learn how to have more productive conversations with CEOs, COOs and CFOs

BONUS: Access the template, make a copy and customize it with your data.

Developed in Partnership with Growth Molecules

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