Learn how CS and CX teams can drive further growth through expansion and advocacy.

Hear from guest speaker Forrester VP and Principal Analyst Amy Bills and Gainsight’s SVP of CX and Customer Operations, Tyler McNally. Here’s what you’ll learn:

  • The differences between the Customer Success and Customer Experience functions
  • The challenges and benefits of aligning the CS and CX
  • Best practices for driving organizational alignment across the customer journey

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