Women of CS: Building Your First Agentic Workflow

In this hands-on workshop, Danielle Gupta of Women of Customer Success and Tori Jeffcoat, Director of Product Marketing at Gainsight, team up to help CS pros take their first confident steps into the world of agentic workflows.

Whether you’re feeling stuck in “AI theory” or struggling to move beyond email drafting and meeting prep, this session gives you a real plan.

What you’ll learn:

• What’s working (and what’s not) in today’s CS AI landscape
• Why internal agents are the safest (and smartest) starting point
• Tips for getting buy-in and driving agentic change management