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Pulse 2026

Join us in Las Vegas on May 27-28, 2026 to master AI-driven insights, strengthen your customer strategies, and grow your network with top industry minds.

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On-Demand Events

Catch up on the latest insights and conversations.

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A man with light skin, red hair, and a beard, smiling at the camera, is shown on a blue background. Text reads: "Jared Block, Customer Success & Sales Leader, Gainsight." "Webinar" appears in the top left corner about predicting retention.
April 7, 2026 at 10:00 am PT Webinar

The New Rules of CS: Stop Tracking Adoption. Start Predicting Retention

If you’re just measuring logins and clicks, you’re not actually tracking adoption. You’re just reporting. Most adoption metrics measure logins and clicks, which were useful…

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Two women, Taylor Johnston and Kelsey Bennett from Gainsight, are smiling in front of a blue background. Text displays their CS roles: Senior Director, Advisory Services, and Principal CSM. "Webinar" is displayed in the corner, focusing on turning risk into action.
April 21, 2026 at 10:00 am PT Webinar

The New Rules of CS: Turning Risk Signals Into Action

Risk is showing up earlier and faster than most teams can keep up with. Signals are everywhere, but more visibility can make it harder to…

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A man with curly hair, glasses, and a beard stands with arms crossed in front of overlapping screenshots of online community and accessibility features, including text, buttons, and menus.
April 23, 2026 at 3:00 pm GMT Webinar

Community Is the Digital CS Motion You’re Not Using Enough

Headcount isn’t growing, but your book of business is. That means fewer CSM touchpoints, slower onboarding, and risk hiding in accounts you don’t have time…

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