UserVoice’s Gainsight integration provides CSMs with an always-up-to-date view of an account’s requests and their current status, making it an indispensable tool for driving proactive product update discussions during QBRs and renewal calls. And, when new feedback is shared during those calls, the integration makes it as easy as ever to capture feedback and associate it with the relevant account.
Current supported functionality:
View an account’s product feedback (and the status of that feedback) from within the C360 view
Capture product feedback for an account from the C360 view