Turn everyday customer signals into revenue you can act on

Expansion Analyst surfaces validated, evidence-backed growth opportunities from across your customer base—so your teams can influence revenue with confidence.

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A dashboard shows an "Expansion Alert" with Heating status and readiness 4/5. It displays an AI summary highlighting revenue-driven expansion readiness, customer-led renewal, engagement, and planning. Buttons: Upsell, Seat Expansion, New Product.

Turn everyday customer conversations into revenue-driving insights

Surface clear, actionable growth signals across your entire customer base—powered by industry-leading AI, evidence, and automation.

Automatically uncover hidden expansion potential

Staircase AI analyzes 90 days of emails, meetings, and tickets to detect explicit and implicit expansion signals—so you never miss opportunities buried in daily communication.

Validate every opportunity with readiness scores and real context

See AI confidence scores, budget and technical readiness, ARR potential, and direct customer quotes all in one place to confirm which opportunities are truly ready.

Clear next steps to seize every opportunity

Expansion Analyst provides recommended action plans for each opportunity, helping your team move quickly and consistently—right inside Gainsight CS.

Give your team the clarity to act on high-value opportunities

With Expansion Analyst, teams no longer have to sift through inboxes or guess where to focus. Staircase highlights the strongest expansion signals, validates them with real evidence, and provides step-by-step actions—so teams can confidently drive growth, strengthen relationships, and accelerate revenue right from their workspace.

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Detect subtle signals

Identifies early hints of growth—team expansion, new initiatives, product curiosity, budget exploration, and multi-stakeholder engagement.

Signals that rarely sound like “we’re ready to expand,” but truly are.

Reveal why they’re ready

Shows the underlying drivers of expansion potential: stakeholder alignment, timing cues, rising engagement, and cross-functional traction.

Clear context that tells you why the opportunity matters.

Spot what’s heating up

Flags momentum shifts—executives joining conversations, increased activity, and signals that indicate interest is accelerating.

Turn signals into action

Rolls everything into a validated opportunity summary with readiness indicators, ARR discussed, evidence, and recommended next steps.

So teams know exactly how to move forward.

Built to catch the signals that actually matter

It’s easy to act when a customer explicitly asks for more. The real opportunity lies in the implicit signals — the subtle hints of growth most teams never see.

Expansion Analyst is designed to surface those moments automatically.