SearchUnify is an enterprise agentic platform by Grazitti Interactive, built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
SearchUnify integrates seamlessly with leading CRMs, including Salesforce and Microsoft Dynamics, to deliver context-aware search and insights directly within Gainsight. This integration surfaces relevant case data, knowledge articles, and customer intelligence to CSMs in real time, enhancing proactive engagement and retention strategies. With customizable dashboards and AI-driven insights, teams get a 360° view of customer health to act with precision.