Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success
[San Mateo, CA – June 28, 2018] – Gainsight™, the Customer Success company, honored App Annie‘s Global Vice President of Customer Success and Support, Lorna Henri, with the Stellar Customer Success Leader Sally award. Henri was recognized for building and scaling a Customer Success organization from the ground up, and for her overall leadership style and cross-functional collaboration.
The award was given to Lorna Henri by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA.
“Customer success is a win-win for everyone, because helping our customers achieve their business goals helps us achieve our goals,” said Lorna Henri, App Annie’s Global VP of Customer Success and Support. “With Gainsight, we’re able to gather customer input to inform our product roadmap and launch features they love. I’m honored to receive this award for helping the App Annie team work cross-functionally to deliver Customer Success for the entire company.”
“We congratulate and celebrate Lorna for maximizing her use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “She and the team have built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see their success.”
About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.
About App Annie: App Annie delivers the most trusted app market data and insights for businesses to succeed in the global app economy. Over 1 million registered members rely on App Annie to better understand the app market, their businesses and the opportunities around them. The company is headquartered in San Francisco with 450 employees across 15 global offices. App Annie has received $157 million in financing, including from investors such as Sequoia Capital, Institutional Venture Partners, IDG Capital Partners, e.ventures, Greenspring Associates, and Greycroft Partners.
About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.