Gainsight(TM), the Customer Success company, today announced the addition of several new enterprise customers to its growing portfolio, including Cornerstone OnDemand, Cvent and Infor, and new partnerships with consulting firms including Bluewolf and Waterstone Management Group. These partnerships will accelerate the adoption of Gainsight’s Customer Success Platform, which offers function-specific best practices for building and scaling a Customer Success team. The announcement was made at Pulse Conference 2015 in San Francisco, the largest conference for the Customer Success community, with more than 2,000 attendees.
“We continue to evolve our global client success strategy with a focus on product adoption, client engagement, and overall client satisfaction,” said Chris Stewart, VP Global Client Success and Enablement at Cornerstone OnDemand. “Gainsight will give our Client Success Managers (CSMs), sales, and support teams more powerful insights and relationship management tools to allow them to focus less on the administration involved in understanding client health and more on relationships, helping our clients unlock the value of the Cornerstone OnDemand solution.”
“In the quest to maximize revenues and create lifelong customers, leading enterprise companies are scaling their Customer Success efforts with Gainsight, which is the only solution that allows them to leverage customer intelligence and automation to proactively manage retention, reduce churn, and identify upsell opportunities,” said Nick Mehta, CEO of Gainsight. “As more businesses embrace subscription models, our partners are helping our customers navigate this massive change by combining their deep understanding of the marketplace with strategic services to enable Customer Success initiatives across organizations.”Gainsight Recruits Partners to Drive Success for Customers
To better serve its growing list of enterprise use cases, Gainsight has signed new partnerships with companies that offer expertise in building and scaling Customer Success programs. These partners include: Bluewolf, Waterstone Management Group, Servitium Partners, Satrix Solutions, Waypoint Group, Glide Consulting, Cypress Digital Media, CSM Practice, and Omid Razavi Consulting. The new partners will specifically serve in three key areas:
- Joint go-to-market approach with Gainsight to capture the significant opportunity presented by companies building and scaling Customer Success teams.
- World-class service and support by leveraging the Gainsight Success Express Workshop, a 3.5-day technical session for Gainsight administrators.
- Access to Customer Success best practices through several delivery options–including CSU Live, online, and an advanced administrator training program designed to drive vertical-specific best practices.
“Waterstone Management Group has worked with a number of Gainsight customers to redefine their customer engagement models and to put in place the supporting organization, processes, technology, and metrics,” said Dhaval Moogimane, Partner at Waterstone Management Group. “We are excited to be part of Gainsight’s partner network and drive the agenda on helping companies become more customer-oriented.”Advanced Administrator Training Offered at Pulse Conference
Gainsight also unveiled its new, advanced administrator training curriculum, available to all customers and partners. The program offers a deeper degree of platform proficiency in creating dashboards and reports for various company stakeholders including the CEO, sales and product teams, instruction on creating CTAs (call-to-actions), tasks and Playbooks within Gainsight Cockpit, and access to the Gainsight Rules Engine, which defines an accurate health score and creates automated outreach.
During Pulse Conference 2015, more than 50 customers completed the inaugural Gainsight Administrator Training program, which will be available as a monthly webinar starting in June 2015. The program helps customers better leverage the functionality of the Gainsight platform to build Customer Success methodologies tailored to their organization’s specific nuances and use cases.New Product Innovations Amplify the Impact of Customer Success Teams
At Pulse Conference 2015, Gainsight demoed the latest version of Gainsight CoPilot, a breakthrough product that enables Customer Success Managers (CSMs) to communicate and engage with their customers more effectively at scale, resulting in greater adoption, renewals, and growth. CoPilot was announced last week.
In addition to Gainsight CoPilot, the company also announced several new features, including the ability to support multiple product lines and product hierarchy, which will enable CSMs to manage complex customer relationships across various product lines within their customer bases. These new enhancements were unveiled at Pulse and will be available at the end of May.About Gainsight
Gainsight, the first and only complete Customer Success solution, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe, Box, Workday, Marketo and Informatica use Gainsight to help their customers succeed at www.gainsight.com.