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Gainsight Pricing

Start Fast and Scale With the World’s #1 Platform for Customer Success

Customer Success: Make Your Customers Wildly Successful

Essentials

For growing businesses and Customer Success organizations looking to start fast.

Most Powerful

Enterprise

The full power of the industry’s leading CS platform.

AI Powered Productivity

Essentials

Included AI Insights, Automations

Enterprise

Included AI Insights, Automations

Customer 360

Essentials
Enterprise

Playbooks & Success Plans

Essentials
Enterprise

Dashboards

Essentials
Enterprise

Health Scorecards

Essentials
Enterprise

Surveys

Essentials
Enterprise

Digital Journeys

Essentials
Enterprise

Company News

Essentials
Enterprise

Renewal and Expansion Forecasting

Essentials
Enterprise

Organizational Mapping & Sponsor Tracking

Essentials
Enterprise

Included Full Users

Essentials

10

Enterprise

20

Included Customers Per User

Essentials

100

Enterprise

300

Viewer Licenses

Essentials

Unlimited

Enterprise

Unlimited

Not inclusive of all features

Essentials
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Enterprise
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Product Experience: Drive Better Outcomes In Your Product

Get rich product insights to drive roadmap and customer health decisions. Deliver digital in-app engagements that increase product adoption.

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Includes:

  • Product Analytics
  • In-App Guides & Engagements
  • Knowledge Center Bot(s)
  • User Surveys & Feedback
  • Support for Web, Mobile & Desktop Apps

Customer Communities: Boost Engagement and Empower Self-Service

Professional

Grow your first branded community

Includes:

  • 3 Admin Seats
  • Basic Product Suite
  • Self-Service Support
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Business

An integrated community to support bigger teams

Everything In Professional PLUS:

  • 5 Admin Seats
  • All Digital Hub Products
  • CSM Support
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Enterprise

Advanced integrations & support for custom requirements

Everything In Business PLUS:

  • 10 Admin Seats
  • Advanced/Custom Integrations
  • Enterprise CSM Support
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Customer Education: Improve Onboarding Through Digital Programs

Bring your digital customer education initiatives to life with the Northpass platform that gives you total control and the confidence to scale as your program matures.

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Includes:

  • Unlimited Learners
  • Unlimited Admins
  • Unlimited Course Content

Drive durable growth with the power of customer success, product experience, and community together.

Woman in blue shirt smiling

“Community weaves in and out of countless parts of our organization… We’re constantly finding ways to deliver knowledge to both our organization and our customers.”

Jillian Bejtlich
Director, Self-Serve Customer Experience

“Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers.”

Jocelyn Brown
VP of Customer Success

“We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.”

Adrian Benic
VP Product