If you run a subscription business, customer retention is your lifeblood. Gainsight’s Renewal Management helps drive retention by prioritizing your team’s energy and resources, executing impactful retention plays, and accurately forecasting renewals.

Gain visibility

Make informed decisions on how to prioritize your team’s efforts by tracking upcoming renewals and assessing for risk.

Reporting & Dashboards

Execute effectively

Drive cross-functional processes to streamline the renewals process, escalate risks, and coordinate resources across the organization.


Forecast accurately

Automate the forecasting process by updating renewal likelihood based on data-driven insights and completion of relevant milestones.


Automate and scale

Drive renewals at scale by engaging customers with personalized messages at the right time.

Journey Orchestrator

Key Performance Indicators

  • Drive increased retention by executing the most effective processes for closing your renewals

Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%

With a huge customer base that renews on a rolling basis, renewals are crucial to the health of the company. For customers, renewals were manual and time consuming. The organization did not have visibility into accurate renewal information or the forecast of who would renew.

  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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