Ebook / Guide
How Singular Scaled Retention with AI-Powered Customer Intelligence
A real-world playbook for post-sale teams ready to turn AI signals into outcomes.
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Singular didn’t wait for perfect data or a bigger team to tackle retention head on. They found a way to act faster and with more focus. In this playbook, Chief Customer Officer Yoni Amias reveals how his team used AI to uncover signals that surfaced risk earlier, led to more effective engagement, and drove growth across global accounts. No black-box magic. Just practical moves using Gaisight’s customer intelligence agent, Staircase AI to make a measurable difference.
Inside the playbook you’ll learn:
- How to shift from gut feel to signal-based precision
- Where you can embed AI into existing customer success workflows
- Ways to operationalize QBRs and intervention plays at scale
- Suggestions to start small and without a massive overhaul to your current program
Wherever you are in your AI journey, this is your inside look at what scalable retention really looks like.