Ebook / Guide

How to Build a Community That Fuels Growth

Your 4-Step Playbook for Community-Driven Growth

A website community page designed for community growth features a welcome message, search bar, space to ask questions, sample question post, members list, and a portrait of a smiling man in glasses and an orange sweater outdoors.

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Customers expect more. It’s time your community delivered.

Today’s customers want fast answers, trusted connections, and a clear path to value—but scattered tools and siloed experiences get in the way. Gainsight Customer Communities brings everything into one place so your team can scale support, deepen engagement, and build lasting customer loyalty.

This step-by-step playbook breaks down how leading brands are transforming their communities into engines of growth.

What You’ll Learn:

  • How to centralize your self-service strategy and reduce support costs
  • Ways to spark real customer connections that drive retention
  • How to recognize and empower advocates to fuel expansion
  • The right metrics and tools to measure community impact at scale