Ebook / Guide

Stop Managing Community. Start Running It: The Playbook for Next Gen Leaders

The playbook for next-gen Community leaders

A group of four people sit around a table with laptops and papers, engaged in discussion. The image is framed by a blue background with the Gainsight logo and "E-BOOK" in the top left corner, highlighting a leadership playbook for next gen leaders.

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We partnered with Led by Community to capture real, off-script conversations with leaders behind programs like Microsoft’s global MVP community and product-led communities shaping roadmap decisions in real time.

This playbook pulls out the exact systems, decisions, and moments that separate busy communities from business-critical ones.

What can you expect?

  • How small Community teams support thousands of members without burning out

  • How to turn community input into real product action (not just feedback piles)

  • How to prove Community’s value without hiding behind engagement metrics

Built for Community practitioners running real programs who want to move from managing activity to driving real impact.

Download the playbook today!