Ebook / Guide

The Revenue Leak Repair Manual: 7 Hidden Risks

Ebook cover titled "The Revenue Leak Repair Manual: 7 Hidden Revenue Risks to Fix Fast" by Gainsight, featuring a smiling woman with blonde hair on a light blue background.

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Most CROs are now accountable for more than just net-new revenue. They’re expected to retain and expand existing customers. But the systems built for Sales don’t translate cleanly to Customer Success. As a result, post-sale revenue often slips through the cracks.

This guide identifies seven common, structural revenue leaks that undermine retention and expansion. Each chapter breaks down:

  • Where and why the leak happens, like when renewal dates live in spreadsheets, champions leave quietly, or expansion signals get buried in notes.
  • How to fix it with tactical plays focused on automation, ownership, and better forecasting.
  • What to measure to regain control and improve NRR and GRR predictability.

You’ll also get a breakdown of the core capabilities needed to operationalize a leak-free revenue engine from success planning and escalation workflows to CSQL tracking and journey automation.