The State of Community in Customer Success 2024
How B2B Leaders Are Harnessing the Power of Community Engagement and Connection in 2024
Far beyond peer-to-peer support, communities play an integral role in uncovering customer advocacy, supporting product launches, and driving engagement across various points of the customer lifecycle.
In The State of Community 2024 report Gainsight and Benchmarkit dive into how community initiatives are becoming a superpower for customer success in B2B organizations. With new technologies and generative AI making community strategies more effective than ever, the value of fostering a thriving community is only growing.
