Customer Education Resource Hub

Unlock the keys to Digital Customer Education success with curated resources, proven best practices, and tips from industry experts. Dive in to shape your program for the next era of learning.

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A smiling woman with curly hair points upward. Behind her, a Customer Education Gainsight dashboard displays content creation options and an enrollment rate card showing 85% with 80 enrolled out of 62 invited.

Why Digital Customer Education?

Because your customers crave convenient & just-in-time learning.

67% of people

prefer self-serve support over direct human support.

80% of people

say convenience and knowledgeable help are the most important part of the customer experience.

And, It Works.

Educated customers are 70% more likely to use a product.

Training results in a 15% higher NPS and 25% or more increase in renewals.

Educated customers are 90% more likely to work independently.

A smiling man types on a laptop. Behind him is a digital illustration of an ebook cover titled "The business case for Digital Customer Education," highlighting the value of customer education as part of your resource hub, with ebook pages displayed underneath.

Making the Business Case Doesn’t Have to be Hard

Customer education has become a core strategy to customer success, but not everyone has realized its transformative potential yet.

Our Business Case for Digital Customer Education uncovers the compelling reasons why this strategy is a game-changer for businesses and how it can revolutionize yours too.

Download the Business Case

Reimagining Customer Training in 2024: Shifting from Manual to Digital

Watch this webinar to find out why now is the time to take your customer education program digital.

Watch the Webinar

Getting Started with Digital Customer Education is Easy

Watch the bootcamp! We’ve assembled a team of leading industry experts to bring you the most effective strategies, frameworks and best practices so you can learn the ropes and lay the foundation for a successful program.