Gainsight vs. Salesforce Experience Cloud
The Best Alternative to Salesforce Experience Cloud
Stop settling for stale communities with Salesforce. Build dynamic, engaging communities with a partner that invests in your success.
Is your 'free' Salesforce community a hidden expense?
Discover why community professionals are choosing Gainsight for an all-in-one solution that drives results.
No Developer Resources Needed
Empower your team with no-code tools, so you can build and manage your community without relying on developers.
Requires Constant Developer Support
Salesforce demands ongoing developer resources for setup, maintenance, and updates, driving up costs and slowing progress.
Expand Beyond Support Communities
Build versatile communities for self-service, advocacy, engagement, and more—all tailored to your business needs.
Restricted to Support Use Cases
Salesforce communities are designed primarily for ticket deflection, with minimal flexibility for broader engagement or innovation.
Clear, Upfront Pricing
Gain a complete view of your costs with a transparent pricing model—no hidden fees or unexpected expenses.
Hidden Costs Add Up
Salesforce’s “free” communities come with steep hidden costs, from required add-ons to expensive developer contracts.
Don't just take our word for it.
Our customers can't stop raving about the advantages of Gainsight.
With our previous community platform, there was a lot of complexity because of the need for the involvement of third-party developers. More than just being expensive, it was a pain to execute every small task. Those are the reasons we decided to switch to Gainsight.
Gainsight has been a great partner with us through the entire process. The community platform has been a huge upgrade over our previous provider. They made the migration easy for us and the platform is configurable. The Gainsight team has gone above and beyond to ensure our success.
Maximize Your Community’s Potential: Build for Engagement, Scale, and ROI
See how a modern approach to community management can transform your business.
Why are teams switching to Gainsight?
Over 500 companies have made the switch to Gainsight.
Gainsight is easy to use.
“Gainsight CC is extremely intuitive and easy to manage, and best of all you don't need coding skills.”
– Community Manager
Gainsight is flexible and configurable.
“The platform is highly customizable and the great variety of integrations to other tools is crucial for us in making sure data flows smoothly across systems and helps us maintain a unified view of the customer journey.”
– Community Manager
Gainsight is your partner.
“Rather than a vendor, they are a true partner that's consistently worked with us to meet our goals and objectives, they listen to our feedback on existing and in-development features to improve their product offering.”
– Head of Community