Coming to a city near you! Gainsight’s latest event series, Agentic Connect, teaches participants how to apply agentic workflows to Customer Success (CS), while connecting with other CS leaders. This live workshop provides attendees with both expert advice and an interactive playspace to solve real-world challenges with AI agents.
Why Agents Matter in Customer Success
Each Agentic Connect kicks off with a powerful presentation that explores a critical question: Why do agents matter in Customer Success? Well, the software landscape has evolved drastically with the advent of AI. The barriers to building software have dramatically lowered, thanks to innovative agentic workflows. While this transformation has spurred creativity, it has also collapsed the traditional software moat, as competitors can quickly replicate features. What does this mean to CS? Customers now have greater freedom to either build their own solutions or choose from a wide array of agentic alternatives, making retention more vital than ever.
Read more: How to Put the Promise of AI Agents in Reach
The current era of SaaS demands a fundamental shift in how customer success is delivered. Historically, CS teams have invested heavily in labor-intensive, high-touch engagement models aimed at a limited number of customers. But as resources tighten and the emphasis on retention sharpens, businesses must find ways to serve not just their top-tier customers but also their mid-tier and long-tail segments. This shift from SaaS to RaaS (Retention as a Service) represents a new opportunity to achieve scalable impact by blending human, digital, and agent-led approaches. Agents are critical to this transformation.
Roll Up Your Sleeves and Build an Agentic Workflow
At the heart of every Agentic Connect event is a hands-on workshop designed to help attendees bring these concepts to life. Each session offers a collaborative opportunity to tackle real-world challenges, map them to phases of the customer journey, and create an agentic customer success workflow that drives tangible results.
The workshop begins by prompting participants to brainstorm the specific hurdles they face in managing customer success across their organizations. From identifying early risk signals to streamlining renewal processes, the goal is to surface practical, real-world scenarios that demand innovative solutions. Participants will then map these challenges to key phases of the customer journey, gaining a clearer understanding of how agent-led, human-led, and digital-led strategies intersect to address their unique needs.
The final step is to design an agentic workflow tailored to these challenges. By integrating agents into their customer success strategy, attendees will learn how to augment human expertise, automate repetitive tasks, and achieve scale without sacrificing quality. This activity is not just theoretical—it’s an interactive, team-based experience where peers collaborate to develop actionable solutions they can take back to their organizations.
More than just a brainstorming exercise, the workshop is structured to build confidence in implementing AI and agents in day-to-day CS operations. By working through real-world use cases and sharing insights with other leaders in the room, participants will leave with a toolkit of strategies and a clear vision for how to deploy agents effectively. Whether you’re new to agentic technology or already exploring its potential, this workshop will provide the practical foundation needed to take your CS program to the next level.
Upcoming Cities: Join Us and Become an Agentic Leader
Don’t worry, you haven’t missed the fun. We’re hitting the road and sharing our agentic vision in 6 more cities. Don’t risk FOMO—catch us when we come to a city near you.
Here are the upcoming events and you can request an invite here.
- Oct 1: New York
- Oct 8: San Francisco
- Oct 9: Salt Lake City
- Oct 14: Los Angeles
- Oct 29: Seattle
- Nov 5: Austin
Agentic AI promises to solve major problems Customer Success leaders are facing today, but getting started can feel daunting. Join us to learn and take home the guidance you need to increase the productivity of your CS team, iron out post-sales workflows, and connect with other Customer Success practitioners on the precipice of the greatest innovation of our time. Don’t miss Gainsight’s Agentic Connect.
