Gainsight CS has been recognized as a leader in the 2025 TrustRadius Awards. Trust Radius is a buyer intelligence platform for business technology. They enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations.
Gainsight CS Wins a TrustRadius Award!
“Gainsight earning a TrustRadius Top Rated award reinforces its pivotal role in shaping customer success as a strategic growth driver,” said Allyson Havener, Chief Marketing Officer at TrustRadius. “Their customer reviews consistently highlight Gainsight’s powerful insights, automation capabilities, and user-friendly interface—proving it’s an essential platform for building lasting customer relationships and driving net revenue retention.”
Since 2016, the TrustRadius Top Rated Awards have become the B2B’s industry standard for unbiased recognition of excellent technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine Top Rated winners.
Hear from verified users surveyed by TrustRadius on how much they value Gainsight CS:
- “I am an Admin for our Gainsight CS instance, so I use a wide variety of Gainsight CS’s features to solve a wide array of issues, from generating customer health scores to sending 1 to many issues. The product is able to handle nearly all of the varied tasks we throw at it and provide our CS teams with a central tool that provides for their needs.”
At Gainsight, we’re proud to create products that inspire such gracious feedback in our user community. Thank you for supporting our work, and for sharing your feedback on Gainsight CS!
Gainsight CS and Staircase Make Waves Among G2 Reviewers
We also have to mention that Gainsight CS is not our only product for enhancing Customer Success team productivity. We also have Staircase AI, our agentic solution for real-time customer insights, and so much more.
Both Gainsight CS and Staircase were mentioned in this compelling G2 review that focused in on customer success software, specifically. The reviewer named Gaisnight CS the #2 software for customer success, and Staircase came in at #8. We think that’s pretty cool!
Here’s an excerpt from the reviewer’s comments on Staircase AI:
- “Staircase AI stood out to me as one of the more focused tools in the customer intelligence space. It’s built specifically to help CS teams understand engagement and sentiment across accounts, using real-time communication signals.”
Thank you for taking the time to join the conversation, so we can ensure our products are designed with customer needs at the center.
Join the Conversation
Looking to share your own feedback? If you’re a Gainsight user and you’d like to leave a G2 review on Gainsight CS or Staircase AI by Gainsight, we take every review to heart, and continuously improve our products based on user feedback.
