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Here’s a statement that may make you spit out your coffee: TikTok is the future of product education. Not because TikTok videos are particularly educational,…

As companies consider the chaos in the market and plan their strategies for the second half of the year, Product-led growth (PLG) is (or should…

This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. While working at Disney World, I found…

Anyone who knows me knows that I’m an annoyingly-positive optimist. But like every CEO, I’m also constantly paranoid. So two narratives are constantly battling away…

This article was originally published on Inc.  It’s a challenging time in the world—and in the world of SaaS. Right now, 2022, the Bessemer Venture…

One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in…

SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize…

Elmer Wheeler is the greatest salesperson you’ve probably never heard of, though you probably have heard his most famous piece of advice: Don’t sell the…

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is…

When it comes to creating product roadmaps, product leaders face a plethora of challenges.  Not only can it be difficult to figure out which features…

This post was originally published in Customer Think.  The Customer Success Index 2022, a survey of more than 350 companies by Gainsight and RevOps Squared,…

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to…

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear.  Too often, product leaders start building their roadmap plans only…

It seems like every week there is a new kind of milk in the grocery store. Apparently, our society has moved on from cow milk,…

2022 marks the 20-year anniversary for The Bachelor, the legendary reality dating show where dozens of contestants vie for the attention of one eligible single…

As a SaaS leader, you’re facing a constant balancing act. You need technology to empower your team, but you don’t want a bloated tech stack…

This post was originally published on UX Matters. The ultimate challenge for any product leader is to ensure that customers not only try, but keep…

This post originally appeared on Entrepreneur.  It’s no secret that content is king. And from the wild, non-stop proliferation of streaming services, it looks like that’s…

This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. I came out to my fraternity simply…

During the pandemic, millions of people trapped at home with extra time on their hands decided to start new hobbies—with inconsistent success. Whether it was…

Everyone knows that Tesla changed the game for electric vehicles, but fewer realize exactly how—it’s all about the battery. Lithium-ion batteries produce a strong, steady,…

Gordon Ramsay is probably the most famous chef in the world. Across a seemingly endless series of TV shows, he dishes out brutally honest feedback…

Every town or neighborhood has a number one restaurant. Picture a line down the block, ridiculously long wait times to get a table and flustered…

By Sabina Pons, Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist.  In Customer Success circles, we practice the belief that when a…

Customer Success (CS) teams are evolving into a primary growth driver for companies in all industries. Organizations are constantly innovating how their customer success managers…

It’s been two years since the last full in-person Pulse. Now, the experience is back! And we are going to celebrate. But it’s not only…

If your customer roster is expanding more quickly than your Customer Success team, you’ve likely felt the pressure to keep every client engaged and satisfied.…

Originally published on inSided.com on June 2, 2022. Digital Customer Success is for everyone. This is the message that has echoed across LinkedIn and in…

Artificial intelligence (AI) seems to be everywhere these days. From Siri and Alexa to TikTok’s For You page, AI is having a huge impact on…

According to Bill Thrash, SVP of Customer Success at Critical Start, customer success has grown from a niche practice to a culture driver in organizations.…

Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in…

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users…

This post originally appeared in Customer Experience Magazine. In today’s economy, where nearly every company is either “born in the cloud” or transforming into a…

We’ve all been there. You think everything is going great, the customer is always so kind and enthusiastic on the phone. But when it comes…

Co-Authored by Ophir Sweiry and Chris Jalisi The need to bridge the gap between Customer Success and Product to drive positive customer outcomes is well-known.…

Let’s face it: The modern world doesn’t operate the way it used to. Snagging one-time customers and walking away won’t cut it if you want…