It’s been two years since the last full in-person Pulse. Now, the experience is back! And we are going to celebrate.
But it’s not only the excitement about the return of Pulse to the Moscone West Center, attendees, vendors, speakers, parodies, and, of course, the puppies. Gainsight wants to celebrate you! We made it through one of the most challenging times in history. Now, we can’t wait to see you and share everything that we have learned since our last time together.
One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. No other event has the level of brain trust that Gainsight has invited. Why? Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. We are about product-led growth. We are about CS Operations. We are about Community. Above all, we are human first. With all these subjects to address, we don’t want to limit our subject matter expert speakers. So, here are just a few of the names coming to the Pulse stage. Let’s celebrate them!
A CEO Panel With Yamini Rangan and Yancey Spruill
Every year, Gainsight’s CEO, Nick Mehta, invites fellow CEOs to sit with him and discuss their views, insights, and trends impacting customer success and business as a whole. This year, Nick asked Yamini Rangan and Yancey Spruill to the keynote stage at Pulse.
Yamini is the CEO of Hubspot. As many know, Hubspot is a leading CRM platform. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. That couldn’t happen without impeccable leadership. And that is something worth celebrating!
Do you know what else is worth celebrating? A female Chief Customer Officer ascended into the CEO position. It takes a rare breed of person and accomplishment to do that. Yamini is known for her work ethic, wealth of experience, and desire to send a positive message to young women about their place in business. Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019. We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS.
Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. Their offerings and products—from website hosting and virtual private networks to scalable virtual machines, gaming development, video streaming, and database management, powered by cloud technology. DigitalOCean is changing the face of business not only with technology but also with simplicity and community.
DigitalOcean is at the forefront of a worldwide community of developers and business owners that espouse not only the use of technology but education. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. When you invest in a community, you build a stickiness that can pay long-term dividends.” His approach to technology, business, and community is inspiring. Yancey also understands that this type of mentality becomes contagious. So, he is always willing to share his knowledge with other leaders and the broader community. Now, that is something worth celebrating.
Erica Schultz and Roger Scott from Confluent Talk Go-to-Market Strategies
Gainsight knows a thing or two about category creation. And Confluent is innovating a new category of data infrastructure. Their product enables real-time data from multiple sources to stream across an organization continuously. Essentially it’s harnessing the power of data in motion while delivering the digital experience customers want from real-time business functionality.
Gainsight congratulates Confluent’s leadership for their pioneering strides in what is essentially a new category. That is why our CRO, Jeff Depa, invited Confluent’s President of Field Operations, Erica Schultz, and their CCO, Roger Scott, to sit down for a fireside chat. Roger has extensive experience in the leadership of global companies. As Confluent’s CCO, he joined to unite Customer Success, Sales Engineering, and Account Management to ensure customers are successful as they move up the event streaming maturity curve. Erica is known for her ability to build high-performing teams in the enterprise technology industry. At Confluent, she drives global scale, revenue growth, customer success, and partner ecosystem maturity across industries and geographies.
What shall they discuss with Jeff? The perfect go-to-market strategy for a company essentially pioneering a new category and product that is transformative to all business sizes.
Thimaya Subaiya and Anisha Sivakumar Discuss the How Strong Connections Drive Business
What does it mean to be better together? It means improving connections! Cisco is synonymous with word connection—in business, education, philanthropy, and creativity. Their hardware, software, and service offerings help create networking solutions that provide access to information and each other easily anytime and anywhere.
Gainsight is also all about connection. That is why we are sitting down with Cisco’s Thimaya Subaiya, SVP and General Manager of Global Customer Experience, and Anisha Sivakumar, VP of Customer Success. Thimaya is responsible for driving innovation, accelerating customer adoption, partner engagement, and overall growth for Cisco’s Services, which is one of the company’s largest business entities.
Anisha is VP of CS and believes in giving partners the same level of visibility, insights, and actionability that they provide Cisco’s internal customer success resources. Together they will discuss how Cisco is proactively using CS for their partner’s success and their own. This conversation is for all those who believe in the power of technological and business connections mutually benefitting the customer and you.
Eduarda Camacho and Srini Packirisamy Chat Product-Led Growth
Better together and connection is synonymous with Eduarda Camacho’s relationship with Gainsight. Now, as Chief Customer Officer of BMC, a company known for a software product that helps customers run their businesses with open, scalable, and modular solutions to complex IT problems. Their offerings aid organizations to free up time and space to become an Autonomous Digital Enterprise overcoming obstacles while taking advantage of opportunities to increase adoption through analytics and feedback. Now combine that type of product with the ideology and practice of customer success. Using both, you create an unstoppable force.
Joining Nick and Eduarda on the Pulse Stage will be Srini Packirisamy, VP of Engineering at BMC. Srini understands product-led growth and development. For over 20 years, he has worked in Networking and has more than ten years of experience in SaaS and UX/UI. Currently, he is leading BMC Helix’s research and development. His focus is on innovating the product experience to deliver intuitive, delightful, innovative, and easy-to-use products and solutions. If there were ever two people who could understand how Product and CS can work together to create a better product and customer experience, it would be Eduarda and Srini.
Eran Aloni and Nisha Baxi Cover Community
When it comes to best practices, Gong.io is known for revving up your revenue engine with incredible revenue intelligence. They have enabled revenue teams to get clarity about customers and revolutionize the way they go to market. When this practice is incorporated with CS, you have a winning combination. Yes, they are better together! But when you have that kind of knowledge, who can keep it to themselves?
Eran Aloni, CCO of Gong.io, is known for his passion for product. But even more, he is obsessed with people who manage product! His many blogs, podcast visits, and speaking engagements touch on the importance of the connection between product and people. Enter Nisha Baxi, Director of Community, who has a passion for people. She believes in community building and advocating for customers. Eran and Nisha have realized the power of a strong community and how it can help an organization increase retention, crush its pipeline and build lasting relationships with its partners. But the key is working together towards a common goal!
Aaron Levie Will Talk Product and Customer Success being Better Together
Since the beginning of Pulse, Aaron has been a part of this event. And Gainsight cannot express our gratitude and appreciation for this relationship. If you know BOX, you know that it is “Powering how the world works together.” BOX is known for providing seamless collaboration with the capability of their Content Cloud. Enterprises are empowered to provide how they work with a revolutionary secure connection between their people, information, and applications. Their company is all about connection.
Aaron stated in a Mckinsey and Company article that there is a “synergy between product adoption, marketing-oriented education for the customer base, customer success and support—really helping customers with their use cases, all the way over to sales, enabling the renewal to drive expansion—that is the lifeblood of our business and certainly is for any modern SaaS company.” Does that speak to connection and better together? We think so! And that is precisely what he will share on the Pulse stage.
Beyond the Keynotes
As you know, Pulse is not only about our keynote speakers. It is also about our tracks, exchange of ideas and knowledge, Pulse Academy, and our important guests. This year we are excited to have authors, speakers, and business experts Geoffrey Moore, author of Crossing the Chasm and Zone to Win, and Nir Eyal, author of Hooked: How to Build Habit-Forming Products and Indistractable: How to Control Your Attention and Choose Your Life. Saving the best for last, we will have our Keynote Special Guest Speaker, writer, producer, actor, and comedian Jason Sudeikis, star of the Apple+ hit series, Ted Lasso.
If you haven’t been convinced by the level of our Keynote speakers, wait until you see some of our other subject tracks:
- CS for security
- Structuring your CS organization
- Sales and CS
- Drawing inspiration from experts on Product-Led Growth
- Community As the New B2B Growth Lever
- Intersection of Innovation in Live Sciences and CS
- Automating Success After Onboarding
- Taking Digital Transformation to the Next Level
- Developing a Strategic Data Structure to Support CS Ops
- Partner Success
These are just a taste of what is to come. As Gainsight and customer success grows to incorporate every aspect of the customer and product experience, Pulse will have a session just for you. To purchase your tickets for Gainsight Pulse 2022, click here.