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If you’re a business leader, your job is all about making decisions. You constantly have to make choices—on people, on strategies, on priorities—let alone on…

This post was co-authored by Tal Tsfany. Synopsis The evolution of the Customer Success (CS) profession is reaching an inflection point. What started with a…

There is nothing more important to retaining customers than understanding why they renew. In 2015, we unveiled our Risk Management Framework, which helped us to…

For the past 3 years, I’ve met many Customer Success evangelists. You know who you are. You go to all the Customer Success meet-ups. You’re…

FirstFuel Software is a pureplay SaaS company specializing in cloud-based business customer engagement for energy providers in North America and Europe. Their software helps over…

How GE is leading the industrial marketplace in customer-centricity As a part of the continuous history of a 124-year-old company, I’m constantly reminded of the…

As Chief Customer Officer, I consider it a fundamental part of my job to work with Sales to ensure that we don’t sell to customers…

The enterprise software industry is in the midst of a transformation that is redefining licensing models, time to value expectations, and the delivery of services.…

Dan Steinman is the Chief Customer Evangelist, EMEA at Gainsight. I have been in Europe now for six months preaching the gospel of Customer Success,…

This blog post was co-authored by Allison Pickens and Chris Doell. Allison Pickens is Chief Customer Officer at Gainsight. Chris Doell leads Customer Success for…

I had to have an ACL replacement last year. I somehow managed to hike out of the Grand Canyon on a fully torn knee ligament!…

As most of you know, at Gainsight we strongly believe in radical transparency. That’s why we share everything—wins, losses, finances, board feedback, strategy, and more—with…

This post originally appeared on RedHat.com Many service and subscription-based enterprises today have some version of a Technical Account Management program. For most organizations, Technical…

By Shirley Amsterdam, Business Operations Manager, and Noha Khan, Business Operations Analyst at Gainsight At Gainsight, we’ve divided our customer base into four segments based…

As the new year gets underway, I am excited to introduce new capabilities that address the most central challenges in Customer Management. Federated Customer Management:…

If you haven’t had a chance to read about the advanced technology of our Winter release, I strongly urge you to go through this blog…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Whenever I gather a few Chief Customer Officers together, our discussion quickly evolves…

Introduction by Allison Pickens, VP of Customer Success & Business Operations at Gainsight In November, we held our second annual Pulse Europe conference. A few…

This post was co-authored by Nick Mehta and Allison Pickens. Nick Mehta is CEO at Gainsight. Allison Pickens is VP of Customer Success & Business…

Understanding the importance of the professional enablement of their sales teams, many forward-thinking companies invest heavily in helping their salespeople develop more skills and talents…

Noha Khan is on the Business Operations team at Gainsight Note, this use case is dependent on custom fields added to the Call to Action…

Pulse. To us here at Gainsight, it’s the most important thing we do all year. We spend about 11 months of the year planning this…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. I remember when I joined Gainsight in January 2014. We were working in…

As you approach the end of your company’s year, if you’re like me, you’re probably juggling three things in parallel: Closing out your (hopefully big)…

Customer Success Management (CSM) is hot. But it’s also new. So with the tremendous growth in the CSM world come some organizations that have failed…

My first big company job back in 2002 taught me a lot. I learned all about the nuances of the (at the time) 5,000-person business…

As B2B companies innovate in their business models, offering flexible and customer-aligned delivery models like subscription, cloud, pay-as-you-go, and outcomes-based pricing, they are realizing the…

You might not know this, but People.ai isn’t my first company. I actually founded a previous company, Semantria, which built the world’s first massively scalable…

I am excited to share the details of some new features that help capture rich customer context to build a deeper understanding of your customers:…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Will Robins is on the Business Operations team at Gainsight. Generating advocacy is…

If you have a pulse, you’ve heard this question: If a tree falls in the woods and no one is around to hear it, does…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Special thanks to Gaurav Kotak, Will Robins, and Elena Painter for contributing to…

I am excited to announce our August Product Release which further evolves our Relationships functionality, introduces new data modeling technology with Data Spaces, provides an…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Special thanks to Julia Guyadeen (Director of Product Marketing) and Will Robins (Business…

Client Success is much more than ensuring a customer’s successful installation or configuration of your product and much more than offering high quality training and…