Some are born great Some achieve greatness And some have greatness thrust upon ’em – Wm. Shakespeare, Twelfth Night I’ve been preaching now for at least…
SaaS success requires acquiring new customers, growing their account revenue, and retaining these customers – nailing these three areas leads to strong growth in a…
The Customer Success movement was officially launched last Thursday as we welcomed nearly 300 CSM executives to San Francisco for the inaugural Pulse 2013 conference. You…
If you’re at all connected with pop culture, or are on some sort of social network, you’ve probably seen the recent meltdown by the owners…
At forward-thinking companies, Customer Success is no longer just an organization, it’s an attitude. Building a customer-driven enterprise requires a collaborative effort and shared vision…
Anyone who knows me is painfully aware that I’m a diehard Pittsburgh Steelers (NFL football) fan. I’m “that guy” with the Steelers jerseys, t-shirts, socks, paintings,…
In past posts, I think we addressed the question of whether Customer Success is changing. Of course it is. In fact, in many ways, it’s…
For many, the thinking is that there’s a lot of customer information out there that might have some minimal value, but if you could just…
“So what if there are applications being built for Customer Success? That certainly doesn’t make them necessary. I mean, c’mon, how hard can it really…
A tricky question I get asked all the time from those running Customer Success organizations is “How do you determine the ROI of a Customer…
I am so excited to be part of the Gainsight team, embarking on this great adventure with all of them, and with the entire Customer…
