I’m pleased to share that Salesforce has announced that they have reestablished their connection with Gainsight, following the security measures and remediation steps we implemented and that were independently validated by Mandiant and CrowdStrike.
With the issues raised in the Salesforce security advisory now resolved, we are beginning the process of restoring our customers’ connections between Gainsight and Salesforce.
To support our customers through this process, we are offering the following resources:
- Making Restoration Specialists available to provide immediate assistance
- Hosting live and on-demand office hours for key stakeholders and admins
- Sharing clear, step-by-step guides for reconnection across our products
Our teams are ready to assist you throughout this process. We will send more information to your admins today and continue posting timely updates on our Status and Community pages. If you have immediate questions, reach out to support@gainsight.com.
Thank you for your patience and collaboration as we work through these steps together. I’m grateful to our teams and to our partners at Salesforce for the effort that brought us to this point.
Chuck Ganapathi, CEO, Gainsight
