GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME

GameChanger Content and Podcasts

PodcastGameChangers
The Art Of The EBR Image

The Art Of The EBR

In episode 18 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Maranda Dziekonski, Vice President Customer Success and People Operations at Swiftly. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 18: The Art Of The EBR Want to join the conversation? You can do it by: Leaving a rating and review on Apple Podcasts, Spotify, and Google Podcasts Engaging us on Twitter, Facebook, or LinkedIn Commenting below!

1 min read
PodcastGameChangers
Raising The Profile Of Customer Success Internally Image

Raising The Profile Of Customer Success Internally

In episode 17 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Troy Pratley, Head of Customer Success, EMEA at Amplience. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 17: Raising The Profile Of Customer Success Internally Want to join the conversation? You can do it by: Leaving a rating and review on Apple Podcasts, Spotify, and Google Podcasts Engaging us on Twitter, Facebook, or LinkedIn Commenting below!

1 min read
PodcastGameChangers
Starting A Customer Success Function From Scratch Image

Starting A Customer Success Function From Scratch

In episode 16 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Selena Jankulovska, Area VP Account Strategy at Komodo Health and Shaun Porcar, Head of Customer Success at Run The World. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 16: Starting A Customer Success Function From Scratch Adam Joseph, the Director of Customer Success at Gainsight EMEA, knows a “bit” about the challenge of building up and leading a customer success team and organization. It can be exciting and amazing opportunity. But it can also be confusing, scary, and at times quite a lonely job. When it came time to host the podcast, Starting a CS Function From Scratch, Adam reached out to two of the many people in the customer success community to start in the SMB worlds a customer success organization and grow it from scratch. In this podcast, Adam is joined by Selena Jankulovska, Area VP of Account Strategy at Komodo Health, and Shaun Porcar, former Director of Customer Success at Extole (now the Head of Customer Success at Run The World). […]

2 min read
PodcastGameChangers
Moving From The Back Office Into Customer Success Image

Moving From The Back Office Into Customer Success

In episode 15 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Shanta Bodhan, Customer Success Manager at SupplyShift and Sam Smith, Senior Customer Success Specialist at Linode. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 15: Moving From The Back Office Into Customer Success In Customer Success, we are finding that best CSMs have a diverse, and well-rounded background. They bring a mixed experience to the role that enables them to embrace a true empathetic partnership with the customer. However, there is a growing band of people who are moving from the back office from roles as varied as H.R., Finance, Engineering, Product Management and I.T. into the frontline of Customer Success. Two of those individuals are Shanta Bodhan, Customer Success Manager at SupplyShift, and Sam Smith, Senior Customer Success Manager at Linode. Shanta began in Human Resources, while Sam came from a background in finance, and was an analyst. Like so many others, they found themselves “falling” into their true calling and profession. In this podcast, Adam Joseph sits down with this small panel […]

2 min read
PodcastGameChangers
Lessons in Customer Success: Multitasking, Delegating, and Asking “Why?” Image

Lessons in Customer Success: Multitasking, Delegating, and Asking “Why?”

In episode 14 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Samantha Samuels, Head of Partnerships, Friendbuy. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 14: Lessons in Customer Success: Multitasking, Delegating, and Asking “Why?” Anyone who has been in a customer success role knows how ‘crazy busy’ it can be. You are often responsible for managing a diverse and challenging customer base, as well as navigating some internal obstacles. It can seem all-consuming. Some of our friends in the Customer Success world seemed to have mastered the art of the CS role. One such person is Samatha Samuels, former Head of Customer Success at Friendbuy, now the Head of Partnerships. Friendbuy is a SaaS platform powering referral programs for the world’s most recognizable e-commerce companies; from Dollar Shave Club, to Walmart, Intuit, Disney and Nestle. Being a CS leader in a technology-first company that enables brands to scale efficiently and deepen customer loyalty, can be a hard balance. In this GameChanger Podcast, Adam Joseph speaks with Samantha about the effective way she handles stress […]

2 min read
PodcastGameChangers
The Academic Approach to Customer Success Image

The Academic Approach to Customer Success

In episode 13 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Bryan Hochstein, Assistant Professor of Marketing, University of Alabama. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 13: The Academic Approach to Customer Success There is little doubt that Customer Success as a philosophy and a practice has acceptance in the world of business. Benefits across the SaaS industry (and now in many other industries) are being seen worldwide. But has it made its ways into the hallowed halls of academia? According to Brian Hochstein, Ph.D., Assistant Professor of Marketing at the University of Alabama, more and more academics are studying this “new” field with great interest, especially as there is a search for standardization in training and certification. Now, there is a shift into studying the impacts, benefits, and long-term effects of CS. In this Game Changer podcast, Adam Joseph, Gainsight’s Director of Customer Success-EMEA, discusses with Brian what it was like to teach the first Customer Success Master’s studies class, what approaches to the field are academics focusing on, and how does […]

2 min read